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Use cases

Where agents fit.
And what stays with you.

Four typical projects, one per industry: the work as it is today, what the agent takes over, and the decisions that stay with your people.

Typical projects, described from the work we scope with businesses in the UAE. Every agent is built around the client's own process.

01Logistics

Supplier invoices, filed without retyping.

The work today

A finance team receives hundreds of supplier invoices a month by email, as PDFs and photos. Each one is opened, checked against a purchase order and typed into the accounting system.

What the agent does

  1. Reads each invoice as it arrives, in Arabic or English
  2. Pulls out the supplier, amounts, VAT and due date
  3. Matches it to the purchase order and flags any difference
  4. Prepares the entry in the accounting system

What stays with people

Approving payments, and any invoice that doesn't match.

Works with

Email, Zoho, Odoo, SAP

02Real estate

Every enquiry answered in minutes.

The work today

Enquiries arrive on WhatsApp, Property Finder and the website at all hours. Agents reply when they can, and leads go cold overnight and at weekends.

What the agent does

  1. Replies on WhatsApp in the customer's language, day and night
  2. Asks the qualifying questions: budget, area, timing
  3. Books viewings in the agents' calendars
  4. Logs every conversation in the CRM

What stays with people

Viewings, negotiation and anything outside the listing details.

Works with

WhatsApp Business, website chat, HubSpot, Google Calendar

03Healthcare

Patient admin, off the front desk.

The work today

Reception staff spend much of the day on appointment calls, reminders and copying Emirates ID and insurance details into the clinic system.

What the agent does

  1. Books, moves and confirms appointments on WhatsApp
  2. Sends reminders and collects missing details before the visit
  3. Reads Emirates ID and insurance cards and fills in the patient file

What stays with people

Anything medical. The agent never gives clinical advice.

Works with

WhatsApp Business, clinic management system, email

04Professional services

Month-end reports, ready on day one.

The work today

Every month, analysts export data from several systems, reconcile it in spreadsheets and build the same reports for management by hand.

What the agent does

  1. Collects the data from each system on schedule
  2. Reconciles the figures and lists anything that doesn't add up
  3. Drafts the reports in the usual format

What stays with people

Reviewing the reconciliation and signing off the reports.

Works with

Excel, Google Sheets, ERP, Microsoft Teams

Have a process like these?

Tell us about it. The assessment is free, and our target is a working pilot in 4–6 weeks.

Book a free assessment